Privacy Policy

SARA Transport Agency ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, or communicate with us.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you interact with us:

• Full name
• Phone number
• Email address
• Mailing or business address
• Pickup and delivery locations
• Cargo details and shipment information
• Payment and billing information

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and manage your transport bookings and shipments
• To communicate with you regarding your orders, quotes, and inquiries
• To provide customer support and respond to your requests
• To send service updates, notifications, and promotional communications (with your consent)
• To improve our website, services, and customer experience
• To comply with legal obligations and resolve disputes

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Partners: Trusted logistics partners, drivers, and warehousing partners who assist in fulfilling your shipments
• Legal Authorities: When required by law, regulation, legal process, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Shipment records may be retained for a period as required by applicable laws.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access the personal data we hold about you
• Right to request correction of inaccurate information
• Right to request deletion of your personal data
• Right to withdraw consent for marketing communications
• Right to data portability where applicable

To exercise any of these rights, please contact us using the details provided below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• SARA Transport Agency
• Transport Nagar, Main Highway Road, India
• Phone: +91 98765 43210
• Email: info@saratransport.in